Go from...

"I love greeting the pets and knowing that I’m part of a team that is providing great care. What I don’t want to do is ‘sell stuff’. And, who has the time any way?"

To...

"I love that clients come into their appointments already knowing about the costs of caring for a pet and knowing about our pet plans. All I must do is ask if they have any questions, but the hard part has already been done."

And from...

"When I can see that a client is having to pick and choose what they can do based on what they can afford, I get very uncomfortable. And, quite honestly, I get it. Paying for my own healthcare is expensive, on top of my other bills, and maybe this is something that can be put off a bit?"

To...

"No more awkward silence when I ask if they want to us order their parasitic preventatives. Now I get to say, “That’s included!”"