Exceptional Customer Service Can Take Your Veterinary Practice to the Next Level

We all believe that our practices are delivering good customer service but, truthfully, not all practices are created equal. One of the best ways to see how you’re really doing is to survey your clients. That way you can read firsthand the good, the bad and the ugly. If you do receive any undesirable feedback, for example, this allows you to put steps in place to head in a positive direction. Going the extra mile can set your practice above the rest, helping to reduce client turnover rates while attracting new clients.