MWI Customer Verification and Ship-To Address Validation
MWI Animal Health has implemented enhanced customer verification and authorized ship-to address validation processes as part of its ongoing commitment to regulatory compliance and responsible distribution practices to support compliance with applicable federal and state regulatory requirements.
As a wholesale drug distributor of prescription and other regulated products, MWI is responsible for verifying that customers are appropriately authorized to purchase and receive such products and that shipments are delivered only to authorized locations associated with those customers.
As part of this process, MWI validates that requested shipping locations are associated with the licensed veterinarian, veterinary practice, or other authorized customer receiving regulated products. When licensing records alone do not support that association, MWI may request additional documentation to verify the customer's connection to the shipping location before shipments can be processed.
These enhanced processes support regulatory obligations associated with the distribution of regulated products, strengthen customer onboarding and account maintenance activities, and help promote consistent application of MWI's customer verification requirements. These verification requirements apply to regulated products distributed through MWI's wholesale distribution channels. Orders processed through an MWI pharmacy may be subject to separate verification and dispensing requirements.
As a wholesale drug distributor of prescription and other regulated products, MWI is responsible for verifying that customers are appropriately authorized to purchase and receive such products and that shipments are delivered only to authorized locations associated with those customers.
As part of this process, MWI validates that requested shipping locations are associated with the licensed veterinarian, veterinary practice, or other authorized customer receiving regulated products. When licensing records alone do not support that association, MWI may request additional documentation to verify the customer's connection to the shipping location before shipments can be processed.
These enhanced processes support regulatory obligations associated with the distribution of regulated products, strengthen customer onboarding and account maintenance activities, and help promote consistent application of MWI's customer verification requirements. These verification requirements apply to regulated products distributed through MWI's wholesale distribution channels. Orders processed through an MWI pharmacy may be subject to separate verification and dispensing requirements.
Frequently Asked Questions (FAQ)
As part of our ongoing commitment to regulatory compliance, we periodically review customer account information to help ensure our records remain accurate, complete, and current. This includes verification of shipping addresses and other account information associated with prescription and other regulated products.
Prescription products must be shipped to an authorized location associated with the responsible veterinarian. If the shipping address cannot be verified based on licensing records alone, we may request additional documentation to verify the veterinarian's connection to the shipping location. This documentation may include professional registrations, veterinary facility or premise permits, business or tax records, or other documentation linking the shipping address to the licensed veterinarian or veterinary practice.
MWI's verification process is designed to confirm not only that the customer is authorized to purchase regulated products, but also that the requested shipping location is an authorized location associated with that customer. Requests involving racetracks, horse shows, research facilities, universities, shelters, or other non-traditional delivery locations may require additional review and supporting documentation because a licensed veterinarian's authorization to purchase regulated products does not automatically authorize shipment to any location designated by the veterinarian. The review is intended to verify that the requested location is appropriately associated with the customer and eligible to receive regulated products under applicable regulatory requirements.
As part of MWI's routine compliance and data governance processes, we periodically review and verify customer information to ensure the accuracy of our records and supporting documentation. When additional information is needed, providing the requested documentation as soon as possible helps us complete the review process and avoid delays in orders.
Address verification is necessary to confirm that prescription and other regulated products are shipped only to authorized individuals or entities at authorized locations associated with the customer receiving the products. For veterinary customers, this generally includes verifying that the shipping location is appropriately associated with the responsible veterinarian identified for the account or ship-to location. Because wholesale drug distributors are required to ship prescription and other regulated products only to authorized individuals or entities at authorized locations, verifying shipping addresses supports regulatory compliance, maintains accurate customer records, and protects the integrity of the supply chain.
Depending on the circumstances, MWI may request:
- Professional credentials / License Information, including state and federal controlled substance, where applicable
- Physical practice or business address
- Shipping address
- Contact information
Information may be reviewed using available licensing databases, regulatory resources, internal records, customer-provided documentation, and other approved sources. These reviews help ensure MWI’s records remain accurate and up to date.
As a wholesale drug distributor of prescription and other regulated products, MWI is responsible for verifying that customers are appropriately authorized to purchase and receive such products and that shipments are delivered only to authorized locations associated with those customers.
- Our goal is to complete the verification process with minimal disruption to normal business operations. In certain situations, additional information, examples may include professional registrations, veterinary facility or premise permits, business or tax records, etc., may be required before orders for regulated products can be processed or shipped.
As a wholesale drug distributor of prescription and other regulated products, MWI is responsible for verifying that customers wishing to purchase prescription and other regulated products are appropriately authorized to purchase and receive such products and that shipments are delivered only to authorized locations associated with those customers. These verification requirements generally apply unless the order is processed through an MWI pharmacy, which may be subject to separate verification and dispensing requirements.
Please notify us as soon as possible and provide any requested supporting documentation. Examples may include professional registrations, veterinary facility or premise permits, business or tax records, etc. Updating your information promptly helps prevent potential delays in order processing or product shipments. As a wholesale drug distributor, MWI is responsible for ensuring that customers are appropriately authorized to purchase and receive prescription and other regulated products and that shipments are delivered only to authorized locations associated with those customers.
Certain circumstances may require additional review or documentation. Our team will work with you to understand your unique situation and determine whether additional information is needed to support shipment of prescriptions and other regulated products. Examples of additional information may include professional registrations, veterinary facility or premise permits, business or tax records, etc.
No. As a wholesale drug distributor of prescription and other regulated products, MWI is responsible for verifying that customers wishing to purchase prescription and other regulated products are appropriately authorized to purchase and receive such products and that shipments are delivered only to authorized locations associated with those customers. This verification requirements generally apply unless the order is processed through an MWI pharmacy, which may be subject to separate verification and dispensing requirements.
This initiative reflects our ongoing efforts to strengthen existing compliance controls and maintain accurate customer records. We routinely evaluate our processes and implement enhancements where appropriate to support regulatory requirements and industry best practices.
Verification is conducted during onboarding, periodically thereafter, and whenever changes or other circumstances warrant additional review, including changes to account information, licensing status, ownership, business operations, or location information.
We encourage customers to respond as promptly as possible so we can complete the review and maintain accurate account records and avoid delays in ordering. If you have questions about a request, please contact the representative identified in the communication.
These enhanced processes help:
- Improve the accuracy of customer records
- Support regulatory compliance for MWI and the customer
- Protect the integrity of the pharmaceutical supply chain by detecting and preventing fraudulent accounts and helping ensure that prescription and other regulated products are distributed only to authorized individuals or entities at authorized shipping locations
- Reduce the risk of shipping delays resulting from outdated information
No. This is not an audit of your business. MWI is conducting a routine review of its records to confirm that customer account information is accurate, current, and complete. This process supports compliance with regulatory requirements and the appropriate distribution of prescriptions and other regulated products.