Prescription chaos, eliminated

Veterinary practices face unique challenges when managing prescriptions, from time-consuming workflows to the risk of pet owners price-shopping at third-party resellers. For both Placerville Veterinary Clinic in Placerville, California and Hillview Veterinary Clinic in Franklin, Indiana, these challenges were all too familiar. The introduction of Furscription, MWI Animal Health’s streamlined pharmacy platform, offered a solution that transformed the way they manage prescriptions, support their clients, and run their practices

Prescription workflows before Furscription

Before adopting Furscription, both clinics faced significant inefficiencies in their prescription workflows. Hillview Veterinary Clinic handled handwritten faxes from online pharmacies like Chewy and 1-800-PetMeds. “It would take time to go through the faxes, handwrite every single script, stamp the doctor’s name on it, and fax them back,” said Karen McDonough, a registered veterinary technician at Hillview. “Our machine was so slow that it could take up to twenty minutes just to send the scripts back at the end of the day.”

Placerville Veterinary Clinic struggled with managing multiple portals. “We had to log into five or six portals every day, remembering all the logins, which was a huge pain,” explained Lee Anne McDonald, a customer service representative at Placerville. “If we weren’t quick enough, clients would get upset because they weren’t receiving their prescriptions on time.”

First impressions

Karen discovered Furscription at a veterinary conference. “I was walking through the hall at VMX and stopped in my tracks when I saw the booth. I didn’t know there was anything like this out there,” she said. “It was clear right away that this would save us so much time and improve our workflows.

The promise of practice-controlled pricing, streamlined workflows, and direct delivery to clients appealed to both clinics. “We didn’t even know a product like this existed,” said Lee Anne. “When Jenny [Krebs, Manger, Customer success] introduced it to us, we trusted her. It felt like a win-win for us.”

Both practices were initially unsure of how challenging it might be to integrate Furscription into their workflows, but they were quickly reassured by the simplicity of the setup process.

“Honestly, we thought it would take weeks to integrate, but the process was straightforward. Our team felt confident using the system right away,” said Lee Anne.

This smooth start was further supported by MWI’s expert team, which provided hands-on guidance during onboarding. Hillview Veterinary Clinic appreciated the personalized support. “The support was fantastic. Anytime we had a question, we knew we could call and get help right away,” Karen says.

Ease of use

So, how does it work? Furscription provides veterinary practices a secure, automated online prescription platform that saves both time and money. It consolidates prescriptions from multiple sources into a single cloud-based platform, delivers all refill requests to one inbox, and simplifies processes when prescription requests made to in-house pharmacies are out of stock.

The benefits of Furscription quickly became evident as both practices noticed a significant improvement in their day-to-day operations.

Lee Anne shared how the platform transformed their Monday mornings, which were previously bogged down by hours of managing prescriptions across multiple portals. “Now, with Furscription, it’s maybe forty-five minutes to an hour. It’s freed up so much time for our team to focus on patient care.”

Karen echoed this sentiment, emphasizing how the streamlined process reduced inefficiencies. “We used to spend twenty minutes just waiting for the fax machine, not to mention the time spent handwriting scripts and looking up client information. Now it’s all streamlined, and we have a digital log to track everything. When clients call saying Chewy hasn’t received their prescription, we can pull it up and show proof it was sent.”

Facing challenges head on

Although Furscription offered immediate benefits, there were a few initial challenges during the transition. Both practices noted that adapting to new workflows required some effort, especially for team members who were accustomed to the old way of working.

Lee Anne explained, “Like any new system, there was a learning curve. But once everyone got the hang of it, it became second nature.”

At Hillview, Karen shared a similar experience. “We had to manually enter clients and their information at the start, which took time. Some of my coworkers weren’t thrilled about it, but once the system was fully integrated, they realized how much easier it made things.”

Furscription has proven to be a transformative solution for Hillview and Placerville. By simplifying prescription management, reducing administrative burdens, and enhancing client satisfaction, it has strengthened their practices and improved their workflows. Both teams agree: Furscription is the future of veterinary prescription management.